Secret Shopper Qualification Quiz
Directions:
If you think you are ready for your first assignment, take this quick quiz to test your readiness.
Type in your answers, then print this form. Go back to the Skill Development page to get the answers to check your work.
| 1) | After you receive your shopping assignment in the mail, what is the first thing a BEST | |||||||||||||||||||||||||
| shopper will
do after reading over the assignment? |
||||||||||||||||||||||||||
| 2) | If you purchased something, you should:
|
|||||||||||||||||||||||||
| 3) | Immediately after the shop, you should: |
|||||||||||||||||||||||||
| 4) | Does the scenario you thought up
allow the associate to meet all the categories? |
|||||||||||||||||||||||||
| YES NO | ||||||||||||||||||||||||||
| 5) | Why are meeting deadlines important to
the team? |
|||||||||||||||||||||||||
| 6) | A choppy, "police report style" sentence looks like this. "Drove up to booth. proper | |||||||||||||||||||||||||
| Attendant's hair pulled back. Black shirt, red tie, looked nice." Please write the | ||||||||||||||||||||||||||
| way a shop should be written using the description above. | ||||||||||||||||||||||||||
| 7) | The Secret Shopper Company uses a descriptive style of reporting. You should be | |||||||||||||||||||||||||
| able to show how this interaction is unique to someone who was not there. Here are | ||||||||||||||||||||||||||
| some terms commonly used to describe....you come up with better ones that show | ||||||||||||||||||||||||||
| the distinctiveness of the experience. | ||||||||||||||||||||||||||
| E X A M P L E: | ||||||||||||||||||||||||||
|
||||||||||||||||||||||||||
| >Yours
should look something like the above. |
||||||||||||||||||||||||||
|
||||||||||||||||||||||||||
Now, print this form and go back to Skill Development to check your answers.