The Secret Shopper Company

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      GETTING STARTED | AGREEMENT  
      SKILL DEVELOPMENT | SURVIVAL KIT FOR NEW SHOPPERS



Welcome!

After eleven successful years in business, The Secret Shopper Company has changed its name to AboutFace™. Because we are now a top-tier provider, we needed to transform and created a defined brand.

Please visit our new web site at www.AboutFaceCorp.com and check out our new look and a variety of innovative programs.


Secret Shopping Service | Mystery Shopper Program

Secret Shopper | Become a Mystery Shopper | New Shopper Question

Secret Shopping Client | Reward Program Option

Contact Us


Obsessed with being the best,



CEO & President

Shopper Links

Our Favorite Links for New and Seasoned Shoppers...

Some of these links are for Lists.  This means you will need to search your subject:  secret shopping, mystery shopping, secret shoppers or mystery shoppers once you get there.  Lists provide a free way to receive assignment notifications.  You never need to pay to apply as a shopper for a company or to be a part of a list serve.  The sites listed are in order of our preference.  There are so many sites for shoppers on the web and many are not effective.  Stick to these and you won't be sorry.  

1.  Volition.com Look for the link to Free Stuff.  There are hundreds of mystery shopping companies listed here.  Sign up with as many as possible to receive assignments.
2. MOM!MOM!.COM Provides an excellent resource for shoppers.  This is a well respected site for shoppers and schedulers.                             
3.  Mystery Shopping Providers Association

Although a new area for shoppers, this is the  mystery shopping industry's own website.  It is a great resource for both shoppers and providers and will surely be a one to watch in the future. 

4.  National Center For Professional Mystery Shoppers 

Provides Free assistance & referrals for shoppers.  We love their code of conduct.  This is a winner.

MUST VISIT...Well done info for shoppers

5.     Well-respected lists are found in Topica. You can be sure to find many, but pick the top three and stick with them.
6 Yahoo! Groups Very much like that of Topica.  Find good lists and choose one or two.

Mystery Shopper's Survival Kit

This area is for the wise, prepared shopper.  Some items you will need to buy, some you will just need to download.  This kit is designed to prepare you so you will be quicker, more effective and, obviously, MORE PROFITABLE as a shopper.  A profitable shopper is a happy shopper.  We've also added information on dealing with companies.  Use the advice to create better relationships with secret shopper firms...you'd be surprised how word gets around in such a small industry.  

Use this link to help you find the locations of your assignments.  Set it up on your browser in your Favorites/Bookmark for quick access.  

Advice:  Don't call companies for directions or you won't be a preferred shopper.  You are an independent contractor.  They give you the address, you do the rest.

Upgrade your browser to the latest version, so you are compatible with the online programs many companies are using now.  You must do this to submit forms in a hassle-free way.

                Microsoft(R) Internet Explorer                        Netscape    

Advice:  Know how to keep your Internet Provider from timing out, especially with AOL.  This will keep you from losing valuable work, when typing into an online system.  Click Help, let you're IP know you are still on.  With AOL, there is never a guarantee you won't get kicked off.  Think about switching to another provider if you intend to secret shop full or part-time.

Be perfect every time you submit forms online. This assures your spelling 100%, as it checks everything in a text box before you submit your forms.  The best thing, it only takes about 15 seconds.

A M-U-S-T for any organized person.  Whether you work from home or work as a high-powered exec by day and secret shopper by night, you need to prioritize.  This is the premier site for "getting it all together," and a smart investment. They have everything.  Customize what works for you.  Sharpen your saw!  

Advice:  35% of shoppers do not complete assignments.  The reasons:  1)  By not meeting deadlines, being late and getting dropped from jobs they have already implemented at the store  2)  By not understanding the assignment and doing it wrong  3)  No call/No show.  Burning your bridges is NOT a good idea.  Not every job will be profitable, but that company may have another you want later, something more to your liking.  They will NOT give it to you if you leave them in the lurch.  A great shopper's motto is ALWAYS KEEP MY WORD.  Eventually, you will have as much work as you can handle, and you will be able to pick what you want because of your reputation.  

Ask the Coach

As a unique service, author and veteran mystery shopper, Melanie Jordan, provides personal coaching services for new and experienced shoppers to help them become more profitable.  These sessions are done by phone and e-mail.  Additionally, Melanie writes columns on our site, as well as an e-zine and two well-known books on mystery shopping. 

        If you are interested in Melanie's coaching services, just click on the wise owl.