Sample Shop

This form will not only test your readiness to complete a mystery shop, it will serve to introduce you to our online forms process.  This is an example of what you will see when you log in with your username and password.  Our online forms are submitted automatically by pressing the SUBMIT button at the bottom of each form (this form does not have one since it is a sample shop).  This is not an actual form, rather it is a short example of some of the questions one of our forms might contain.

date:

time:

shopper:

due date:

                                                     NAMES ARE NOT OPTIONAL

location:

facility score:

host:

host score:

server: 

 server score:

       10-9 EXCELLENT, 8-7 ABOVE AVERAGE, 6-4 AVERAGE, 3-2 BELOW AVERAGE, 1 POOR

Shopper Scenario: 

Beat the numbers! Good Luck!                                                                                  SCORE

HOST (if applicable)
1)  Were you greeted in a prompt (time?), friendly manner by the host/server?  Did the greeting give you a sense that you were welcomed, and that you belonged?

2)  Did the associate appear neat and well kept?  Did they look well groomed?
3)  Did the host keep you informed if you had to wait for a seat?  Were you seated in the amount of time estimated?

4) Did you receive a positive first impression from this team member? 

Server

1)  Was the server's introduction prompt?  How long did you wait, and what was the atmosphere like in the restaurant?

2)  Was the server friendly, and did they introduce themselves? Did they smile and make direct eye contact? Did you get the impression they were there to serve you?

3)  Was the associate well groomed, neat and professional?
4)  Did the server inform your table of specials, and did they know how the dishes were prepared?  Did they seem competent and knowledgeable?

5)  Was the server attentive, and did he/she thoroughly meet your wants and needs throughout your visit?

6)  How was the overall timing of your meal? Did it flow well?

Exact times:

drink order taken

drink order arrived

appetizer order taken

 appetizer order arrived

food order taken

 food order arrived

7)  Did the server suggest other items that might go with your meal (i.e., coffee, appetizers, salad, extra vegetables, dessert, drinks, etc.)?

8)   Did the server take care of your sales transaction efficiently and courteously? How long did this process take, and was it an appropriate amount of time?

9) Did the server (and any other employees) thank you sincerely?

10) Based on your experience with this server, would you return as a regular customer?
Facility

1)  Was the parking area safe, sufficient, accessible and free of litter? Was the exterior well maintained? Was the lighting adequate, signage professional, and was all glass polished and clean?

2)     Was the entrance/foyer clean, tidy and professional? Was the dining area clean? Were the floors free of debris? Were the ledges walls, and decorations dust free?
3)  Was the overall atmosphere of the restaurant enjoyable and pleasant?  How was the music volume?  Was the room temperature comfortable?
4)  Was the bathroom clean and stocked with the appropriate supplies?  Were the floors, urinals, sinks, mirrors and fixtures sanitary?  Were the counter tops free of excess water and debris?
Food Quality
1)  Was the food tasty?  What was your overall impression of the meal?  How were the temperature, portions, presentation and $ value?
Recommendation

Would you recommend this business?

Additional Comments, Recommendations and Suggestions:

This is normally where you would click the SUBMIT button, but because this is a sample shop, there is no SUBMIT button.  You can print this form for your reference.