| 1) |
After you receive your shopping assignment in the mail, what is the first
thing a BEST shopper
|
|
will do after
reading over the assignment?
|
|
>Schedule the shop.
|
| 2) |
If you purchased something, you should:
|
|
>Save
the receipt, then fax it to the office with your name on it.
|
| 3) |
Immediately after the shop, you should:
|
|
>Sit down, have some coffee, write up the
shop right away.
|
| 4) |
Does the scenario you thought up allow the associate to meet all
the categories?
|
| 5) |
Why are meeting deadlines important to the team?
|
|
>Companies have stringent deadlines, and they
could lose accounts for shops that do not come in on time. |
|
*You are
one of thousands of shoppers, and if even 100 shoppers on a project act
irresponsibly we would have major problems. The industry is plagued
with shopper cancellations. We maintain a strict no renegotiation by
the shopper, no future shopping assignment policy. In other words,
we are careful not to invite those shoppers to do work for us in the
future. |
| 6) |
A choppy, "police report style" sentence looks like this.
"Drove up to booth. Attendant's
hair |
|
pulled back. Black
shirt, red tie,
looked nice." Please write the
proper way a shop should be |
|
written using the description
above. |
|
>It should sound
something
like this: "I drove up to the
booth after a four minute wait.
The parking
attendant's hair was pulled back and appeared professional. She had
a black shirt and red tie. It looked nice, and I received a positive
first impression. |
| 7) |
The Secret Shopper Company uses a descriptive style of reporting.
You should be able to |
|
show how your interaction is unique to someone who
was not there. Here are some terms |
|
commonly used in
descriptions....try to come up
with better words that show the
distinctiveness |
|
of the experience. |
| |
| E
X A M P L E:
|
|
A)
very quick
|
expeditious
|
fast
|
conscientious
|
within
45 seconds |
|