Overview:  AboutFace™

AboutFace™ is a company devoted to frontline performance improvement. Through our Customer Experience and Measurement Services Group, we employ services that provide our clients with a realistic look at how their sales and service teams are performing. Some of the more recognizable services include secret shopping, competitive analysis and price auditing. One of this group’s key deliverables is our trending and analytics tool, which proves invaluable to showing the client the moment of truth about their business services and/or competition.

Based on what these measures tell us, our Performance Development Group can deliver any number of services which help our clients to receive the next level of performance. Some of the more common services include: empowered-team strategic planning, learning and performance management modules, our own line of rewards and recognition merchandise, called SmileyWear™, training, hiring assessments and frontline coaching™ services.

Secret Shopping Services Price audits Competitive/strategic intelligence shops Web, Telephone, and Onsite Video Secret Shopping On-Demand™: Small Biz Franchise Systems Surveys Integrated Voice Response surveys Employee Experience surveys Web-based surveys

Performance Development Services Executive Summaries Performance Summits (telephone and onsite) Buzz Reports (promotion for your program) Web forums (various topics on performance, sales, frontline) Learning and content management systems Team building SWAT Immersion for business leaders (the Mission Critical Method™) Rollouts Webcasts The Berke Hiring Assessment Recognition Systems (SmileyWear™) Training design, instruction Strategic development

Customer Benefits

The Secret of Our Success

Our success is due to the deep rooting of core values into the everyday practices of our organization:

• People first
• High performance players only
• Pioneer it
• Keep our word
• Quality
• Simple and hassle free services
• Continuous improvement